Flight Cancellation Advisory

Update: Thursday 13th of April 0855 AM

Air Vanuatu has confirmed that required parts for the airlines only Boeing 737 has been sourced via partners in Asia. As a result, the timeline to re-launch Air Vanuatu’s services to and from the key destinations of Australia and New Zealand is now anticipated for this week. The flights below will be operated by our Pacific partner airlines on behalf of Air Vanuatu.

The airline has offered full re-ticketing and refund policies.

Updated flight information will be updated here as it is available.

Customers are encouraged to contact their ticketing agent that issued the ticket for support. For guests who booked directly, please contact Air Vanuatu customer support can be reached via the numbers below: Vanuatu +678 23838 Australia +612 8335 4600 / 1300 780 737 New Zealand +649 373 3435 or email reservation@airvanuatu.vu

Flight Date Flight Number From/To Departure Time Arrival Time Status
Thursday 13 APR23 51 Auckland to Port Vila 1210 1410 Guest rebooked from 5th & 8th of April
           
  50 Port Vila to Auckland 1510 1910 Guest rebooked from 5th & 8th of April

If you are at the airport already when receiving this notification, please go to the airport information counter for more information on arrangements that will be made for you by Air Vanuatu. Air Vanuatu is responsible for accommodation and meals as per layover agreement – these can be arranged for you by relevant airport information desks in person only.

All guests are asked to go to our website airvanuatu.com under Plan and Book and click "Manage bookings" and please update your contacts, both telephone and email to further assist our Reservation team in ensuring all guests are contacted for updates on your flights.
We sincerely apologise for these flight disruptions and the effect this has on your travel plans.